Refund policy

At Bubloo, every product is made to order specifically for you. Since our products are produced only after an order is placed, we are unable to accept returns or exchanges for change of mind, incorrect size selection, colour preference, or other personal preferences.

Please review the product description and size chart carefully before placing your order.

Damaged, Defective or Incorrect Products

If you receive a product that is damaged, defective, misprinted, or different from what you ordered, please contact us within 7 days of delivery.

To raise a claim, please provide:

  • Your order number
  • Clear photographs showing the issue
  • Photographs of the original packaging
  • An unboxing video clearly showing the package being opened and the issue with the product

Once the issue has been verified, we will arrange an appropriate replacement or refund at no additional cost to you.

Claims submitted more than 7 days after delivery may not be eligible for a replacement or refund.

Size & Fit

All Bubloo products are made to order. Therefore, we currently do not offer returns, refunds, or exchanges when an incorrect size has been selected by the customer.

Please refer to the size chart provided on the relevant product page before placing your order.

Minor variations in garment measurements may occur during manufacturing and are not considered defects.

If the product you receive is materially different from the measurements stated in our size chart, please contact us within 7 days of delivery with clear photographs and measurements of the product. We will review the issue and provide an appropriate resolution if a manufacturing error is confirmed.

Change of Mind

We do not accept returns, exchanges, or refunds where:

  • You changed your mind after placing or receiving the order
  • You selected the wrong size
  • You selected the wrong colour or variant
  • You no longer want the product
  • You do not like the fit, style, or colour after receiving the product

As every product is made specifically after your order is placed, please review all product information carefully before completing your purchase.

Order Cancellations & Changes

If you need to cancel or modify your order, please contact us as soon as possible after placing it.

We will try to accommodate your request if production has not yet started.

Once your order has entered production, it cannot be cancelled or modified, as the product is already being manufactured specifically for your order.

Lost Shipments

If your order is confirmed as lost in transit by our shipping partner, please contact us.

Once the loss has been verified, we will arrange an appropriate replacement or refund.

Cash on Delivery (COD)

Customers selecting Cash on Delivery are requested to provide accurate contact and delivery information and ensure that someone is available to receive and pay for the shipment.

Refusing a COD shipment after it has been produced and dispatched does not automatically make the order eligible for a refund, replacement, or exchange.

Failed Delivery / Return to Origin (RTO)

Customers are responsible for providing a complete and accurate delivery address, postal code, and reachable phone number.

An order may be returned to our fulfilment facility if delivery cannot be completed due to circumstances including:

  • Incorrect or incomplete delivery information
  • Customer being unavailable or unreachable
  • Customer refusing the shipment
  • COD payment not being available at the time of delivery
  • Repeated unsuccessful delivery attempts

If an order is returned due to incorrect information supplied by the customer, refusal of delivery, or unsuccessful delivery attempts, additional shipping charges may apply if the customer requests the order to be shipped again.

Refunds

Where a refund is approved, it will be processed to the original payment method wherever possible.

For Cash on Delivery orders, approved refunds may require the customer to provide appropriate bank or payment details for processing.

Once a refund has been initiated, the time required for the amount to appear in your account may vary depending on your bank or payment provider.

Shipping charges, where applicable, may not be refundable unless the refund results from a verified defective, damaged, incorrect, or lost order.

Contact Us

For any issue with your Bubloo order, please contact us at:

[spirit.hope.2027@gmail.com]

Please include your order number and all relevant photographs/videos when contacting us so that we can resolve your issue as quickly as possible.

Bubloo reserves the right to review each return, replacement, cancellation, and refund request individually in accordance with this policy and applicable law.